Customer Service Manager

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2019-07-31 15:42:471970-01-01JR Personnel
Job TypeTemp/Contract
AreaLoughborough, LeicestershireLoughborough
SectorCustomer ServicesManagementTemporary
Salary£18,000 - £22,000
Start DateASAP - 5th August 2019
Job RefT3062
Job Views269
Customer Service Manager
Ref T3062
Temporary – 3 Months (potential to be extended)
£18,000 - £22,000
37.5 hours a week
JR Personnel are an employment agency acting on behalf of a client who is looking for an effective and proactive Customer Service Manager:
Role profile:
·        Commitment to delivering a first class customer, participant and member experience;
·        The ability to develop team members and give clear direction;
·        Experience using CRM platforms;
·        Ability to manage data responsibly, and maintain GDPR compliance;
·        Able to identify gaps and/or inefficiencies in service and develop the resources necessary to close these gaps;
·        Able to equip the workforce with the skills and tools to work effectively, driving productivity and results;
·        Proactive, big-picture thinker, with the ability to bring attention back to the detail when it matters;
Person profile:
·        Highly organised with a natural ability and a desire for problem solving
·        Ability to work to tight deadlines and work on own initiative
·        Excellent interpersonal and communication skills
Essential criteria:
·        Positive, energetic and self-motivated and experienced at motivating others;
·        Commercial Mind-set
·        Fast learner;
Desired criteria:
·        Own transport
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
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