Customer Service Team Leader

https://www.jrpersonnel.co.uk/job-search/865-customer-service-team-leader/customer-services/loughborough/job2025-07-10 11:39:322025-08-06JR Personnel
Job TypePermanent
LocationLoughborough villages
AreaLoughborough, LeicestershireLoughboroughLeicestershireLoughborough villages
SectorCustomer ServicesManagementSales
SalaryUp to £38,000 per annum
Start Date
Telephone01509 211211
Job RefPV11229
Job Views20
Description

Role: Customer Service Team Leader

Location: Loughborough

Reference: PV11229

Duration: Permanent

Salary: Up to £38,000 per annum

Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)

 

JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Team Leader to supervise and motivate the customer service team on a day to day basis.

 

The Opportunity: Our client is a privately owned company who is renowned for excellence. This would suit someone who is used to managing staff from a manufacturing or construction industry environment, rather than a call centre. The successful candidate also needs to come from a sales background and be able to negotiate and up-sell products.

 

Role profile, duties include but are not limited to:

  • Manage motivate and develop a customer services team.
  • Assist CSM in delivery and maintenance of a proactive approach, maximising sales opportunities.
  • Assist the CSM to ensure all orders, quotes, telephone enquiries, despatches and invoices are processed accurately within agreed service levels.
  • Assist in producing monthly report figures based on department performance.
  • Deputise for the Customer Operations & Logistics Manager where appropriate.
  • Ensure department is effectively resourced.

 

Essential Criteria:

  • 2 yrs experience in a supervisory position.
  • 1 year experience in a customer service office environment.
  • Knowledge and experience of specification process ideally within the construction industry.
  • Experience in Microsoft Office including Word, Excel and Outlook

 

Desired criteria:

  • Own transport
  • Manufacturing or construction environment background

 

Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.

Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Commercial Sales Co-ordinator
    Leicestershire, Loughborough
    Customer Services
    Up to £28,500 per annum

    Role: Commercial Sales Co-ordinator

    Location: Loughborough

    Reference: PV11228

    Duration: Permanent

    Salary: Up to £28,500 per annum

    Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)

     

    JR Personnel are an employment agency acting on behalf ...

  • Administrative Roles - Temporary or Permanent
    Leicestershire, Loughborough
    Administration
    Dependent on Experience

    We are always interested in hearing from Temporary and Permanent candidates with experience or the desire and drive to work within an Administrative capacity.

    We are looking for candidates with:

      - Excellent communication skills – both written and verbal  - Comput...
  • Various Temporary Positions
    Leicestershire, Loughborough
    Administration
    Dependent on Experience and Nature of Role

    If you’re interested in trying temporary work for a long or short period of time or even ad hoc days here and there please get in touch.

    We always welcome CV’s from candidates with experience in the following fields:

      - Administration  - Reception  - Secre...
Email Me Jobs Like This
Subscribed to similar jobs notifications
  • JR Personnel
    43 Granby Street
    Loughborough
    Leicestershire
    LE11 3DU
  • 01509 211211
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details