Customer Support Advisor
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| Job Type | Permanent |
| Area | Leicester, Leicestershire |
| Sector | Customer Services |
| Salary | £20,820 per annum |
| Start Date | |
| Job Ref | PV11118 |
| Job Views | 335 |
- Description
- Customer Support Advisor
Ref 11118
Permanent
Salary: £20,820 per annum
Hours full time 35 hours per week 9am-5pm Mon to Fri
Based in the office in the Beaumont Leys/Glenfield area
JR Personnel are an employment agency acting on behalf of a client who is looking fora Customer Support Advisor to join their small, friendly Customer Support team on a full time, permanent basis.
Our client is a world leader in its field but remains a local, independent business in the heart of Leicestershire with a focus on offering excellent customer service in an environment which prides itself on team work and integrity.
The ideal candidate will already have some Customer Support experience with the ability to communicate at a high level in person, over the phone and via email. You will be happy to work closely with all departments of the business and be a multi-faceted employee.
The Opportunity: This is an excellent opportunity to work in a full time, permanent position as a Customer Support Advisor within an inclusive and friendly local business. Our client offers a competitive holiday package, free on-site parking amongst other generous benefits.
Role profile:- - Act as first point of contact for all customer enquiries ensuring all communications are dealt with promptly
- - Offer advice to customers regarding products
- - Liaise with other departments to resolve queries and identify potential issues
- - Raise credits and FOC replacements for products when required
- - Create stocklist and purchase reports when requested
- - Enter orders on to the bespoke system
- - Produce invoices when required
- - Oversee and maintain stock levels for general stationery etc.
- - Various other duties as and when required
Person profile:- - Highly organised with a natural ability to prioritise
- - Great telephone manner with excellent interpersonal & communication skills
- - Ability to manage own workload as well as working as part of a team
Essential criteria:- - Good admin and customer service experience
- - Used to dealing with customers
- - Competent level of MS Office
- - A good level of English
- - Excellent grammar
- - Excellent attention to detail required
Desired criteria:- - Own transport
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.