Customer Service Advisor
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| Job Type | Permanent |
| Area | Syston, Leicestershire |
| Sector | Customer Services |
| Salary | Up to £29,000 per annum dependent on experience |
| Start Date | |
| Job Ref | PV11063 |
| Job Views | 1029 |
- Description
- TITLE: Customer Service Advisor
JOB REF:PV11063
EMPLOYMENT TYPE: Permanent
LOCATION: Syston
SALARY: Up to £29,000 per annum dependent on experience
HOURS: Monday to Friday 35 hours per week, hybrid with Mondays and Fridays working from home following training
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service Advisor to join a small, vibrant team. The ideal candidate will have office experience and be driven by achieving team and individual targets.
The Opportunity:
Be the first point of call for new and existing customers, working as a team to reach set goals. Extensive training will be given to ensure you are equipped with product knowledge to ensure targets are hit and customers receive excellent service.
Role profile:- - Contact existing customers regarding renewals
- - Manage all incoming customer queries via email, phone and online chat software
- - Identify and take opportunity to upsell and cross-sell additional products
- - Adhere to compliance requirements at all times
- - Maintain and develop product knowledge
- - Liaise with other departments regarding new proposals
Person profile:- - Previous experience in a customer service role
- - Confident phone manner
- - Motivated by targets and goals
- - Thrive in a fast-paced environment
- - Excellent communication skills both written and verbal
- - A team player
- - Previous office-based experience
Due to the location own transport is essential
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.