Reception Manager

JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Reception Manager to manage and oversee the reception and client services team ensuring a high level of professionalism is maintained over several offices at all times.

• - Supervise the front of house staff, taking responsibility for the level of care provided to visitors and clients
•  
• - Manage a small team of receptionists, including training, mentoring, appraisals and performance management
•  
• - Recruitment for reception/front of house
•  
• - Manage the daily timetable for reception cover, ensuring each reception is staffed consistently during office hours
•  
• - General reception duties and overseeing general tidiness and high standard of upkeep at all times
•  
• - Produce reports on service usage and issues for senior management
•  
• - Ensure the high standards of client care are consistently both face to face and via email and telephone
•  
• - Regularly review Front of House services and implement improved procedures where necessary
•  
• - Various other duties as and when required

•  
• - Prior experience of working in a client-focussed front of house role
•  
• - Previous experience of managing, leading and developing a small team
•  
• - Experience working in a busy, fast paced environment
•  
• - An excellent communicator both written and verbal
•  
• - Hold high standards of customer care
•  
• - Excellent eye for detail
•  
• - A natural leader who leads by example
•  
• - Can manage own workload and engage and encourage others to drive for excellence and achievement
•  
• - Problem solver who can offer dynamic solutions to issues as and when they arise