Customer Service Specialist

2022-07-15 13:15:552022-09-12JR Personnel
Job TypePermanent
AreaLoughborough, LeicestershireLoughboroughLeicestershire
SectorCustomer Services
Start DateASAP
Job Ref10947
Job Views177
TITLE: Customer Service Specialist
JOB REF: 10947
LOCATION: Loughborough
SALARY: £20,000 - £21,500 + £2,000 annual bonus depending on experience
HOURS: Monday to Friday 36.25 hours per week
JR Personnel are an employment agency acting on behalf of a client who is for a Customer Service Specialist. This is a fantastic opportunity for a customer service professional to work in a growing and very successful business who really look after their staff. It is a great working environment where people all work hard in a friendly and buzzing office. We are looking for great candidates who have worked in an office or within retail in a customer service and customer facing role.
The Opportunity:
Our client, a world leader in its industry and are seeking a candidate with excellent accuracy and attention to detail to fulfil the position within the Customer Services Team. 

The Company:
Have the opportunity to gain experience within a global, award winning company who pride themselves on their commitment to providing excellent customer service with world leading products.
Role profile:
  • Order entry and processing orders
  • Some preparation of quotes
  • Answering phone calls
  • Dealing with customer complaints over the phone and email
  • Follow up on customer queries
  • Ability to learn numerous processes
  • Use of PC/multi-tasking/using multiple screens
  • Work closely with other departments to ensure full potential of product knowledge
Person profile:
  • Motivated and focused on the job at hand
  • Working in an office based environment with customer service experience
  • Ability to work under pressure
  • Professional
  • Proficient in both written and verbal English
  • An excellent attention to detail and accuracy, with a low error rate
  • A logical approach to problem solving
  • Proficient in Microsoft Office, including MS Excel and Access or equivalent
  • Ability to multi task and prioritise workload effectively
  • Excellent customer service skills
  • A can-do attitude
  • Science degree or equivalent knowledge advantageous
  • Need to ensure for the first 4 weeks to fully available for training
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
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