Customer Service Associate

2022-05-11 09:28:142022-06-07JR Personnel
Job TypePermanentTemp/Contract
LocationLOUGHBOROUGH
AreaLoughborough, LeicestershireLoughboroughLeicestershireLOUGHBOROUGH
SectorCustomer Services
Salary£19,500 - £21,500
Start DateImmediate Start until the end of July 2022
Telephone+441509211211
Job RefT3253
Job Views75
Description
JR Personnel are an employment agency acting on behalf of a client who is for a Customer Service Specialist.
 
The Opportunity:
Our client, a world leader in its industry and are seeking a candidate with excellent accuracy and attention to detail to fulfil the position within the Customer Services Team. Temporary to start ASAP with the possibility of going to a permanent opportunity.
 
The Company:
Have the opportunity to gain experience within a global, award winning company who pride themselves on their commitment to providing excellent customer service with world leading products.
 
Role profile:
  • Order entry and processing orders
  • Some preparation of quotes
  • Answering phone calls
  • Dealing with customer complaints over the phone and email
  • Follow up on customer queries
  • Ability to learn numerous processes
  • Use of PC/multi-tasking/using multiple screens
  • Work closely with other departments to ensure full potential of product knowledge
 
Person profile:
  • Motivated and focused on the job at hand
  • Working in an office based environment with customer service experience
  • Ability to work under pressure
  • Professional
  • Proficient in both written and verbal English
  • An excellent attention to detail and accuracy, with a low error rate
  • A logical approach to problem solving
  • Proficient in Microsoft Office, including MS Excel and Access or equivalent
  • Ability to multi task and prioritise workload effectively
  • Excellent customer service skills
  • A can-do attitude
  • Science degree or equivalent knowledge advantageous
  • Need to ensure for the first 4 weeks to fully available for training
 
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
 
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    Loughborough
    Leicestershire
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