2nd Line Support

2022-04-29 09:12:582022-05-26JR Personnel
Job TypePermanent
AreaLoughborough, LeicestershireLoughboroughLeicestershire
SalaryApprox £30,000 per annum
Start Date
Telephone01509 211211
Job Ref10914
Job Views153

JOB REF: 10914


LOCATION: Loughborough

SALARY: Around £30k per annum

HOURS: Full Time 37.5 hours per week
JR Personnel are an employment agency acting on behalf of a client who is looking for an enthusiastic individual with experience in IT/Computing within a professional setting to manage the cloud operations IT infrastructure within the business and liaise with various departments to ensure smooth running of projects and timely outcomes.  
The Company:

Our client is a world leader within its field, with operations in over 100 countries. A business with a long history and company values surrounding trust, delivering excellence and investing in research and development. 
Role profile:

  • - Receive, record and monitor customer support calls, seeing them through until the call is resolved
  • - Liaise with various different departments in relation to resolving ad hoc queries and support requests.
  • - Manage and maintain other IT systems where required
  • - Work as a team with colleagues to ensure a smooth and consistent delivery of projects
  • - Investigate and test new systems to improve service
  • - Help with the team’s monthly reporting activities where necessary
  • - Maintain industry knowledge of latest cloud and hosting technologies
  • - Maintenance of cloud based and traditional hosted customer product/application placements
Essential Experience:

  • - Professional IT/Computing experience and/or a formal qualification in a related subject
  • - Experience in CRM and call management software
  • - Experience of Change, Incident, Problem and Change Request Management
  • - Able to prove technical support experience
  • - Understanding of IT infrastructure, IT applications, databases and security
  • - Proficiency in English both written and verbal
Desirable Experience:

  • - Industry experience or certification in service delivery
  • - IT/Computing higher education level or equivalent professional experience
  • - Industry experience in SQL/Oracle
  • - Industry experience in cloud technologies
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
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