2nd Line Support

2022-04-29 09:12:582022-05-26JR Personnel
Job TypePermanent
AreaLoughborough, LeicestershireLoughboroughLeicestershire
SectorIT
SalaryApprox £30,000 per annum
Start Date
Telephone01509 211211
Job Ref10914
Job Views153
Description
TITLE: 2nd LINE SUPPORT

JOB REF: 10914

EMPLOYMENT TYPE: Permanent

LOCATION: Loughborough

SALARY: Around £30k per annum

HOURS: Full Time 37.5 hours per week
 
JR Personnel are an employment agency acting on behalf of a client who is looking for an enthusiastic individual with experience in IT/Computing within a professional setting to manage the cloud operations IT infrastructure within the business and liaise with various departments to ensure smooth running of projects and timely outcomes.  
 
The Company:

Our client is a world leader within its field, with operations in over 100 countries. A business with a long history and company values surrounding trust, delivering excellence and investing in research and development. 
 
Role profile:

  • - Receive, record and monitor customer support calls, seeing them through until the call is resolved
  •  
  • - Liaise with various different departments in relation to resolving ad hoc queries and support requests.
  •  
  • - Manage and maintain other IT systems where required
  •  
  • - Work as a team with colleagues to ensure a smooth and consistent delivery of projects
  •  
  • - Investigate and test new systems to improve service
  •  
  • - Help with the team’s monthly reporting activities where necessary
  •  
  • - Maintain industry knowledge of latest cloud and hosting technologies
  •  
  • - Maintenance of cloud based and traditional hosted customer product/application placements
 
 
Essential Experience:

  • - Professional IT/Computing experience and/or a formal qualification in a related subject
  •  
  • - Experience in CRM and call management software
  •  
  • - Experience of Change, Incident, Problem and Change Request Management
  •  
  • - Able to prove technical support experience
  •  
  • - Understanding of IT infrastructure, IT applications, databases and security
  •  
  • - Proficiency in English both written and verbal
 
Desirable Experience:

  • - Industry experience or certification in service delivery
  •  
  • - IT/Computing higher education level or equivalent professional experience
  •  
  • - Industry experience in SQL/Oracle
  •  
  • - Industry experience in cloud technologies
 
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Various Temporary Positions
    Leicestershire, Loughborough
    Administration
    Dependent on Experience and Nature of Role

    If you’re interested in trying temporary work for a long or short period of time or even ad hoc days here and there please get in touch.

    We always welcome CV’s from candidates with experience in the following fields:
      - Administration...
Email Me Jobs Like This
Subscribed to similar jobs notifications
  • JR Personnel
    43 Granby Street
    Loughborough
    Leicestershire
    LE11 3DU
  • 01509 211211
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details