Service Advisor


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2020-03-06 17:25:431970-01-01JR Personnel
Job TypePermanent
AreaLeicester, Leicestershire
SectorAdministrationCustomer Services
Salary£22,000
Start Date
Job Ref10732
Job Views364
Description
TITLE: Service Advisor
JOB REF: 10732
EMPLOYMENT TYPE:Permanent
LOCATION: Leicester
SALARY: £22,000 per annum
HOURS: Monday to Friday, full time
JR Personnel are an employment agency acting on behalf of a client who is for an experienced Service Advisor with excellent communication skills
The Opportunity:
Assist the Service Management department, ensuring a first class customer experience is had, offering knowledgeable and informed advice.
The Company:
Work for a market leader in the transport services sector in friendly, welcoming offices. 
Role profile:
  • To give repair estimates and price quotations and offer repair suggestions.
  • Manage the service request process, including logging, processing and progressing enquiries
  • Accurately input data on an internal, bespoke database
  • Prepare quotation letters ready to be sent out
  • Scanning paperwork onto the database and filing electronically
  • Liaise with clients via telephone and email
  • Sort the departments incoming and outgoing post
  • General Admin duties as and when required
Person profile:
  • Excellent communication skills both written and verbal
  • Good English and numeracy skills
  • Accuracy and an eye for detail
  • Good keyboard skills
  • Self-motivated and able to use initiative
  • Good organisation skills
Essential criteria:
  • Previous experience in a service advisor position.
  • Experiencing using IT systems including Voyager, Enterprise and Challenge.
  • Experience speaking and liaising with customers on the phone and via email
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
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