Customer Service Advisor - Fluent in German

2020-01-21 17:14:272020-03-25JR Personnel
Job TypePermanent
AreaLoughborough, Leicestershire
SectorCustomer Services
Salary£20,000 - £21,000
Start Date
Job Ref10711
Job Views283
Description
TITLE: Customer Service Advisor – German Speaking
JOB REF: 10711
EMPLOYMENT TYPE: Permanent
LOCATION: Loughborough
SALARY: £21,000
HOURS: Full time, Monday – Friday, with shift patterns but within office hours
 
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service Advisor who is fluent is speaking German.
 
The Opportunity:
            A position has become available to work in a very successful customer focussed team
 
The Company:
            An established provider of services across the world, they have been continually growing and have a strong reputation for delivering a valued service.
 
Size:
            A small to medium sized business
 
Why Join:
            Joining at this stage provides an opportunity to help shape the role around you. A very low staff turnover has instilled a positive working environment, focussed on delivering an exceptional service to their clients.
 
Prospects:
            As the company continues to grow, opportunities will open up offering internal promotions and development paths.
 
Role profile:
  • Closely working with customers
  • Order processing and general enquiry management
  • Responsible for maximising service delivery
  • Completing quotations
  • Ensure timely completion of agreed daily work load in line with KPI’s
  • Ad hoc project work
 
 
Person profile:
  • Excellent attention to detail – high accuracy levels are required at all times.
  • Excellent written and verbal communication skills – the candidate should be able to understand issues and convey accurate information.
  • Good time management & organisational skills – the ability to complete tasks in a timely manner and to a deadline.
 
Essential criteria:
  • Customer orientated – the candidate should possess the ability to build rapport with both customers and suppliers.
  • Proficient in Microsoft Office – intermediate knowledge of Excel is preferable, although training could be provided to the right candidate.
 
Desired criteria:
  • Manufacturing or engineering industry experience
 
 
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
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