Customer Service Administrator

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2020-01-21 17:10:011970-01-01JR Personnel
Job TypePermanent
AreaLoughborough, Leicestershire
SectorAdministrationCustomer Services
Salary£18,000 - £19,000
Start Date
Job Ref10710
Job Views381
TITLE: Customer Service Administrator
JOB REF: 10710
LOCATION: Loughborough
SALARY: £19,000
HOURS: Full time, Monday – Friday, core office hours
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service Administrator to support a very busy order processing team.
The Opportunity:
            A role has arisen to join a very crucial, busy team that underpins the whole company.
The Company:
            Our client is a specialist manufacturer who have built an enviable track record within a particular market for over 100 years
            A global manufacturer, our client have a 100 year old reputation and have been growing rapidly since.
Why Join:
            Joining at this stage provides an opportunity to help shape the role around you. A very low staff turnover has instilled a positive working environment, focussed on delivering an exceptional service to their clients.
            Bi-annual bonus.
            As the company continues to grow, opportunities will open up offering internal promotions and development paths
Role profile:
  • Efficient and accurate data entry of orders onto administration package.
  • Take receipt of and follow up queries from customers via telephone and email.
  • Meet deadlines in accordance with the company performance standards and customer requests.
  • Acknowledge orders back to customers daily via email.
  • Liaise regularly with the sales team to ensure pricing and order specifications are correct.
  • Place orders with supply chain partners as required.
  • Work with the finance team on credit issues and setting up new customers.
  • Liaise with internal production team.
Person profile:
  • Excellent attention to detail – high accuracy levels are required at all times.
  • Excellent written and verbal communication skills – the candidate should be able to understand issues and convey accurate information.
  • Good time management & organisational skills – the ability to complete tasks in a timely manner and to a deadline.
Essential criteria:
  • Order processing experience
  • Customer orientated – the candidate should possess the ability to build rapport with both customers and suppliers.
  • Proficient in Microsoft Office
Desired criteria:
  • Experience of directly working with customers and clients
  • Manufacturing experience
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
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