IT Helpdesk Administrator


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2019-11-05 11:55:001970-01-01JR Personnel
Job TypeTemp/Contract
AreaLoughborough, Leicestershire
SectorAdministrationCustomer ServicesIT
Salary£18,000 - £22,000
Start DateASAP - Immediate start post successful application
Telephone01509211211
Job RefT3099
Job Views440
Description
TITLE: IT Helpdesk Administrator
JOB REF: T3099
EMPLOYMENT TYPE: Temporary to Permanent
LOCATION: Loughborough
SALARY: £18,000 - £22,000
HOURS: Monday to Friday, 37 Hours a week, between 8.30am to 5pm
 
JR Personnel are an employment agency acting on behalf of an established and exciting Loughborough based client who is looking for an IT Helpdesk Administrator to commence as soon as possible, on a Temporary to Permanent basis.
 
The Opportunity:
To support staff and stakeholder’s IT environment and deliver all IT requests, incidents and problems in line with company policies and procedures. You will work along Senior IT Technicians and Infrastructure Manager’s to deliver projects as required. You will provide excellent customer service and communication to customers ensuring they are kept informed of incidents, problems and requests.
 
The Company:
They are a well-established educational provider.
 
Why Join:This is a great opportunity for someone to take a step up in their IT career and develop their skills, knowledge and experience as part of a small, but very supportive team.
 
Prospects: The position will more than likely lead to an offer of permanent employment within the company, subject to performance.
 
Role profile:
•          To log and record all incidents and requests that come into the IT support team
•          To provide 1st / 2nd Line support for the desktop computing including PC’s, MAC’s, Projectors, and associated peripherals including specific resources required by the business.
•          To follow the incident, problem, change, Asset and configuration, release and deployment and request fulfilment management functions within the ICT team.
•          To follow and adapt the workflow process of Service Desk scripts to enable 1st / 2nd line Support function to quickly identify issues and resolutions.
•          To follow and continually improve the IT procurement function within the company.
•          Aid in the coordination of IT resources to ensure that the appropriate level of service is provided.
•          To maintain and report on pre-agreed levels of service availability.
•          Ensure customer satisfaction.
•          Respond to and liaise with management the resolution of any customer complaints
•          Ensure personal workloads are manageable and targets and tasks met, highlighting conflicts and issues at the earliest opportunity.
•          To assist in the planning, documentation and maintenance of IT resources across the company
•          To ensure safe practices with regard to health and safety by ensuring compliance with health and safety requirements and completing and reviewing risk assessments where appropriate
 
Person profile:
Outstanding customer service skills
Excellent attention to detail
Ability to work under pressure
Excellent phone manor
Ability to work alone when required
 
Essential criteria:
  • Maths and English GCSE’s, results C or above.
  • Previous experience working in a customer care environment and handling email and telephone queries.
  • Service Desk/Support Analyst experience within a Service Desk / Support Team is desirable.
  • Windows 10 desktop support and installation
  • Office support and installation including O365
  • Dell hardware – Laptops and Desktops
 
Desired criteria:
  • DBS Checked
  • Experience of understanding and contributing to KPI’s and continuous service plans
 
Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.
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