Product Support Administrator

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2019-10-09 13:37:151970-01-01JR Personnel
Job TypeTemp/Contract
AreaLoughborough, Leicestershire
SectorAdministrationCustomer ServicesTemporary
Start Date
Job RefT3093
Job Views344
TITLE: Product Support Administrator
JOB REF: T3093
DURATION: ASAP – Ongoing Temporary Contract
LOCATION: Loughborough
SALARY: £18,000 PA

HOURS: Monday to Friday 36.25 hours per week
JR Personnel are an employment agency acting on behalf of a well-established and reputable client who is looking for:-
Product Support Administrator

MAIN PURPOSE OF ROLE: As Product Support Administrator you will be responsible for maintaining accurate product information on behalf of business owners and clients:  

  • Receive and action allocated product requests.
  • Manage a busy email inbox and customer queries that come through via a ticketing systems
  • Prioritise requests and schedule into your workload as deemed appropriate
  • Identify and establish the product attributes
  • Upon receipt of a service ticket which requires discontinuation of a product, identify suitable, alternative products
  • Document differences in original items to their replacements to allow the customer to make an informed decision
  • Manage assigned tickets by regularly updating the system with status, expected completion of ticket and any comments
  • Work in close collaboration and establish effective relationships with various teams including Portfolio Management, Compliance, Data, Supply Chain Planning, Warehouse and Marketing Operations
  • Proficient in both written and verbal English
  • An excellent attention to detail and accuracy when inputting complicated data
  • A logical approach to problem solving
  • Ability to utilise various resources to acquire information to support product knowledge and creation via the web, personal contact, written communication and internal data resources
  • Proficient in Microsoft Office, including MS Excel and Access or equivalent
  • Ability to multi task and prioritise workload effectively
  • Excellent customer service skills
  • A can-do attitude
  • Science degree or equivalent knowledge advantageous
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Job TypeClear
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