Product Support Administrator

This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2019-10-09 13:37:151970-01-01JR Personnel
Job TypeTemp/Contract
AreaLoughborough, Leicestershire
SectorAdministrationCustomer ServicesTemporary
Start Date
Job RefT3093
Job Views344
TITLE: Product Support Administrator
JOB REF: T3093
DURATION: ASAP – Ongoing Temporary Contract
LOCATION: Loughborough
SALARY: £18,000 PA

HOURS: Monday to Friday 36.25 hours per week
JR Personnel are an employment agency acting on behalf of a well-established and reputable client who is looking for:-
Product Support Administrator

MAIN PURPOSE OF ROLE: As Product Support Administrator you will be responsible for maintaining accurate product information on behalf of business owners and clients:  

  • Receive and action allocated product requests.
  • Manage a busy email inbox and customer queries that come through via a ticketing systems
  • Prioritise requests and schedule into your workload as deemed appropriate
  • Identify and establish the product attributes
  • Upon receipt of a service ticket which requires discontinuation of a product, identify suitable, alternative products
  • Document differences in original items to their replacements to allow the customer to make an informed decision
  • Manage assigned tickets by regularly updating the system with status, expected completion of ticket and any comments
  • Work in close collaboration and establish effective relationships with various teams including Portfolio Management, Compliance, Data, Supply Chain Planning, Warehouse and Marketing Operations
  • Proficient in both written and verbal English
  • An excellent attention to detail and accuracy when inputting complicated data
  • A logical approach to problem solving
  • Ability to utilise various resources to acquire information to support product knowledge and creation via the web, personal contact, written communication and internal data resources
  • Proficient in Microsoft Office, including MS Excel and Access or equivalent
  • Ability to multi task and prioritise workload effectively
  • Excellent customer service skills
  • A can-do attitude
  • Science degree or equivalent knowledge advantageous
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Job TypeClear
Sign in
Similar Jobs
  • Administration Coordinator
    Leicestershire, Loughborough
    £18,000 per annum

    TITLE: Administration and Coordinator

    JOB REF: T3113     


    DURATION: Immediate start – March 2020 with potential to be extended 

    LOCATION: Loughborough

    SALARY: &pou...
  • Admin Assistant
    Leicestershire, Coalville
    £8.50 - £10 per hour

    TITLE: Admin Assistant  
    JOB REF: T3111
    EMPLOYMENT TYPE: Temporary, starting ASAP for 3-4 weeks
    LOCATION:  Coalville
    SALARY: £8.50 - £10
    HOURS: 9am – 4pm, Monday to Friday
    JR Personnel are an employment agency ...
  • Part Time Accounts Administrator
    Leicestershire, Loughborough
    £9 -£11 Per Hour

    TITLE: Part Time Accounts Administrator    
    JOB REF: T3106
    EMPLOYMENT TYPE: Temporary to Permanent
    LOCATION: Loughborough
    SALARY: £9 - £10 Per Hour       
    HOURS: 2 full days a week, Friday and oth...
Email Me Jobs Like This
Subscribed to similar jobs notifications
  • JR Personnel
    43 Granby Street
    LE11 3DU
  • 01509 211211
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.

More Details