Customer Service Coordinator

TITLE: Customer Service Coordinator

JOB REF: 11171

EMPLOYMENT TYPE: Permanent  

LOCATION: Loughborough

SALARY: £25,500 - £27,000

HOURS:Full time Mon to Fri 8.30am – 5pm

COMPANY BENEFITS: Pension, 25 days holidays

CAR PARKING: Yes, free parking on site

JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Services Co-ordinator. This role is pivotal to the whole team as you will be the 1^st point of contact for all customers contacting the company. Ensuring the highest customer service levels are always achieved.

Why join this client: It is a privately owned, renounced company who prides itself on teamwork and giving the best customer experience possible. Staff say long term and progress over time.

The Company: A respected leader in its field who deal with well-known organisations as clients and work throughout the UK.

The Office and Culture: Newly renovated building which is open plan and easy to find.

Career Prospects: Great they promote from within and there is clear career path for those that are looking to develop. Equally for those who want to go in and do a great job and stay at the same level there is that opportunity too.

ROLE PROFILE:       

• Receive and acknowledge customer orders and ensure queries are processed within the agreed service levels
• Processing quotes
• Keeping up to date with the progress of despatches and relaying that back to the customer
• Sending out invoices and dealing with invoice queries
• Actively participate in sales and cost reduction initiatives
• Working closely with the external sales teams to ensure strong customer service levels
• Contribute to the team and business improvement process and offering ideas
• Lots of ad hoc duties

PERSON PROFILE:

• Someone who is organised
• Can problem solve
• Possess excellent communication skills
• Able to prioritise workload be upbeat and positive in nature

ESSENTIAL CRITERIA:

• Experience working within an office-based customer service environment
  • Highly organised with excellent interpersonal and communication skills
  • True team player
  • Experience in MS Office including Word, Excel, Outlook and PowerPoint

DESIRED CRITERIA:

• Manufacturing/construction industry experience would be advantageous
  • Own transport
  • Knowledge of a CRM Database System

Due to the number of responses generated, we are unable to get back to every applicant.  If you have not heard from us within 7 days you have not been successful on this occasion.