Customer Service Advisor
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| Job Type | Permanent |
| Area | Shepshed, Leicestershire |
| Sector | Customer Services |
| Salary | £20,000 per annum |
| Start Date | |
| Job Ref | PV11097 |
| Job Views | 435 |
- Description
- Role: Customer Service Co-ordinator
Location: Shepshed
Reference: PV 11097
Duration: Permanent
Salary: £20,000 per annum with a discretionary salary increase following successful probationary period
Hours: Monday to Friday full or part time, between 30 and 40 hours per week negotiable
including 1 in 4 Saturdays 8am – 12pm on a rotation basis
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service Administrator; you will be 1st point of contact for all customers contacting the company for whatever requirements, and to ensure a timely, efficient and cost-effective solution is provided. This is a busy, fast paced environment so will suit somebody who is happy working in such an environment.
The Opportunity: Working for a large, independent, family-run manufacturing company the successful candidate will have the opportunity to work in a supportive, inclusive environment with some excellent benefits including free parking, health and wellbeing program and many opportunities for development and higher earning opportunities.
Role profile:- Accurately process orders in line with production and transport deadlines
- Be the first point of contact for all telephone and email communications
- Build and maintain relationships with colleagues and customers alike
- File and keep record of customer orders across multiple Microsoft platforms
- Provide admin support where required to other areas of the business
- Timely customer query resolution, escalating where necessary
- Various other duties as and when required
Person Profile:- Excellent verbal and written communication
- Very strong customer service skills
- Able to work in a fast paced environment
- Previous experience in a customer service or sales admin role
- Proactive, friendly and positive thinker
Desired criteria:- Own transport
- Knowledge of CRM Database System and Sage
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.