Customer Support Supervisor
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| Job Type | Permanent |
| Area | Leicester, Leicestershire |
| Sector | Customer ServicesManagement |
| Salary | Up to £32,000 per annum dependent on experience |
| Start Date | |
| Job Ref | PV11086 |
| Job Views | 642 |
- Description
- TITLE: Customer Support Supervisor
JOB REF: PV 11086
EMPLOYMENT TYPE: Permanent
LOCATION: Glenfield, Leicester
SALARY: Up to £32,000 per annum dependent on experience
HOURS: Full time 37.5 hours Mon to Thurs 8.30am – 5pm Fri 8.30am – 3.45pm
JR Personnel are an employment agency acting on behalf of a client who is looking for a highly skilled and experienced Customer Support Supervisor who will play a vital role in ensuring exceptional customer service is always delivered. The ideal candidate will have previous experience in a Customer Support Supervisor position with excellent leadership skills and a passion for providing outstanding customer service.
The Company:
One of the world's leading providers in its field, it also develops, manufactures and sells equipment and consumables.
Size:
A true global organisation employing around 3000 people
Why join:
A collaborative working culture ensures a progressive forward-thinking environment, which makes employees feel they are at the heart of a ground breaking organisation. Our client offers a variety of competitive benefits including a discretionary annual bonus scheme, pension contributions and early finish on a Friday.
Role profile:- - Supervise and lead a customer support team, encouraging a positive and collaborative working environment
- - Oversee all day-to-day operations of the Customer Support department
- - Ensure all enquiries, requests and issues are handled efficiently and effectively
- - Take full management of the customer support team including regular product training sessions, industry updates, performance goals and targets and coaching and feedback on a regular basis
- - Develop and implement customer support policies and procedures
- - Handle all escalated customer issues or complaints
- - Develop and analyse customer support metrics and reports, identifying trends, issues and opportunities
- - Various other duties as and when required
Person profile:- - Minimum two years’ experience in a supervisor or manager role
- - Strong problem solving and decision making skills
- - Excellent communication skills both written and verbal
- - Proficient in the use of MS Office and Outlook
- - Strong organisational and time management skills
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.