Customer Service Specialiast
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| Job Type | Permanent |
| Area | Ashby, Leicestershire |
| Sector | Customer Services |
| Start Date | |
| Job Ref | 10887 |
| Job Views | 222 |
- Description
- TITLE: Customer Service Professional
JOB REF: PV 10887
EMPLOYMENT TYPE: Permanent
LOCATION: Ashby
SALARY: £20,000 - £26,000 according to experience
HOURS: Full Time Monday to Friday 9am-5pm
JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Customer Service professional.
The Opportunity:
They are a small team who are very passionate about their clients.
Ready to expand, they are looking to recruit this position to help develop the already successful and well-established business.
The successful applicant will be a charismatic, dynamic, ambitious person with a proven track record in providing clients with an outstanding customer service experience.
The role is to handle insurance related issues, identify and initiate cross-selling opportunities to new and existing customers.
Role profile:- Acquire and maintain knowledge of insurance products
- Develop and sustain effective relationships with customers both external and internal
- Handle all insurance claims for customers in accordance with guidelines
- Implement customer money collection and processing to maintain credit control
- Review and advise customer general insurance requirements
- Provide correspondence and admin support to quality standards
Person profile:- Excellent communication skills both written and verbal, including writing to customers post call
- Strong problem solving skills, use own initiative and judgement
- Demonstrate attributes of honesty, integrity, due skill, care and diligence
- Sales and customer service skills
Essential criteria:- Knowledge of Microsoft, training will be given on bespoke database
- Strong sales and customer service skills
- Speed, accuracy and a keen eye for detail
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.