Product Support Administrator
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| Job Type | Temp/Contract |
| Area | Loughborough, Leicestershire |
| Sector | AdministrationCustomer ServicesTemporary |
| Salary | £18,000 |
| Start Date | |
| Telephone | 01509211211 |
| Job Ref | T3093 |
| Job Views | 344 |
- Description
- TITLE: Product Support Administrator
JOB REF: T3093
DURATION: ASAP – Ongoing Temporary Contract
LOCATION: Loughborough
SALARY: £18,000 PA
HOURS: Monday to Friday 36.25 hours per week
JR Personnel are an employment agency acting on behalf of a well-established and reputable client who is looking for:-
Product Support Administrator
MAIN PURPOSE OF ROLE: As Product Support Administrator you will be responsible for maintaining accurate product information on behalf of business owners and clients:
ROLE PROFILE:- Receive and action allocated product requests.
- Manage a busy email inbox and customer queries that come through via a ticketing systems
- Prioritise requests and schedule into your workload as deemed appropriate
- Identify and establish the product attributes
- Upon receipt of a service ticket which requires discontinuation of a product, identify suitable, alternative products
- Document differences in original items to their replacements to allow the customer to make an informed decision
- Manage assigned tickets by regularly updating the system with status, expected completion of ticket and any comments
- Work in close collaboration and establish effective relationships with various teams including Portfolio Management, Compliance, Data, Supply Chain Planning, Warehouse and Marketing Operations
- Proficient in both written and verbal English
- An excellent attention to detail and accuracy when inputting complicated data
- A logical approach to problem solving
- Ability to utilise various resources to acquire information to support product knowledge and creation via the web, personal contact, written communication and internal data resources
- Proficient in Microsoft Office, including MS Excel and Access or equivalent
- Ability to multi task and prioritise workload effectively
- Excellent customer service skills
- A can-do attitude
- Science degree or equivalent knowledge advantageous