(Copy) Customer Services Coordinator
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| Job Type | Permanent |
| Area | Leicester, Leicestershire |
| Sector | Customer Services |
| Start Date | |
| Job Ref | 10669 |
| Job Views | 352 |
- Description
- Customer Service Representative
Permanent role
Leicester based
£17,000 - £19,000 - 37.5hrs
Ref: 10615
Our client is looking for a customer service professional with at least two years experience in a customer service role.
Role profile:- Managing incoming customer queries and complaints
- Processing customer orders
- Contacting customers to deal with price, stock availability, offering alternatives and advice
- Liaise with other internal departments including purchasing, warehouse, accounts to resolve queries
- Keep the CRM system up to date with customer details
- Ad hoc tasks
Person profile:- Confident and self motivated
- Excellent communicator both written and oral
- Good working knowledge of databases
Essential criteria:- At least two years experience in a customer service role
- Good working knowledge of Microsoft Office in particular Excel
- Experience of online orders
Desired criteria:- Educated to “A” level standard
- Ecommerce experience an advantage
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days please note that your application has not been successful on this occasion.